Experienced Senior Application System Analyst with a proven track record in the hospital and healthcare industry. Proficient in PL/SQL and MS-SQL, software documentation, HTML, JavaScript/jQuery, Bootstrap, ColdFusion, and troubleshooting. Passionate about Healthcare Information Technology (HIT) and dedicated to creating simple and seamless online experiences that align with MD Anderson's mission statement. Excels in improving the end-user experience and delivering outstanding customer service. Experienced in utilizing API's and working with JSON data format to develop efficient and effective web-based applications.

• Creating new and innovative ways to relieve bottlenecks within the patient's process is our top priority. Our divisions and departments specialize in developing a wide range of web-based applications, from small PDF generating HTML forms to high-risk patient-centric apps. We handle internal departmental requests, including assistance on the design and development of web-based applications, with a strong emphasis on UI/UX. Our team utilizes C#, PHP or ColdFusion server-side scripting and HTML, CSS, JavaScript, jQuery, Bootstrap to create applications that prioritize the user experience.

• Managing a balance between new enhancements, new development and maintenance of all applications that developed by myself or assisting other members on the team with the maintains of their application. Develop and assisting other developers in handling internal departmental requests for assistance on creating a web presence. This includes keeping track of multi projects and working with contractors, as an overflow solution for our department.

• Developing and maintaining a strong relationship with the end-users of the applications that I develop. This includes providing training and support for the applications that I develop. This also includes working with the end-users to identify and resolve application issues.

• QuickBase Subject Matter Expert, providing expertise and support for the platform to other team members. As a subject matter expert, I acted as a go-to resource for colleagues seeking assistance in designing, developing, and maintaining QuickBase applications. I also provided support and training to team members, working with them to identify and resolve issues related to QuickBase applications.

• Designed graphic content for the Division of Cancer Medicine's Diversity, Equity and Inclusion Committee, demonstrating creativity and attention to detail to promote a more inclusive workplace.

• Collaborated with committee members to review policies and propose changes to promote diversity and equity in the division, demonstrating strong communication and teamwork skills.

• Ensured that all graphic content and policy proposals aligned with the committee's goals and values, demonstrating a strong commitment to diversity and inclusion.

• Made recommendations for new policies and practices to support diversity and inclusion in the workplace, demonstrating leadership and innovation.

• Assisted in the implementation of new policies and practices to support diversity and inclusion in the division.

• Creating new and innovative ways to relieve bottlenecks within the patient's process our divisions departments. Applications can range from small PDF generating forms to high-risk patient centric apps. Handling internal departmental requests, to include; assistance on the design and development of web-based applications; utilizing CSS, JavaScript, jQuery, Bootstrap and Adobe Cold-Fusion along with site architecture.

• Managing a balance between new enhancements, new development and maintenance of all applications that developed by myself or assisting other members on the team with the maintains of their application. Develop and assisting other developers in handling internal departmental requests for assistance on creating a web presence. This includes keeping track of multi projects and working with contractors, as an overflow solution for our department.

• 3D design and prototyping, using 3D printer fabrication for project that require real-world solution for items that are in the fringe; where a product is needed but nothing on the market to purchase.

• QuickBase Subject Matter Expert, providing expertise and support for the platform to other team members. As a subject matter expert, I acted as a go-to resource for colleagues seeking assistance in designing, developing, and maintaining QuickBase applications. I also provided support and training to team members, working with them to identify and resolve issues related to QuickBase applications.

• Developed new and innovative ways to relieve bottlenecks in the patient process for division departments. Projects ranged from small PDF generating forms to high-risk patient-centric apps.
• Handled internal departmental requests, including assistance with the design and development of web-based applications. Utilized CSS, JavaScript, jQuery, Bootstrap, and Adobe ColdFusion for site architecture.

• Assisted a newly created department, "Internet Services," with completing requests from other departments to establish a web presence.
• Worked as a ColdFusion developer under the direction of Allen Powell, Ted Letts, and the content team.

• Led the design, development, and implementation of a proof of concept website to address and resolve the Alliance Partner interface issues between Truck1's Enterprise Solutions and Alliance Consumer Commerce. Utilized DHTML, HTML, JavaScript, ASP, XML, and ColdFusion to resolve these issues.
• Oversaw the development, implementation, and support of application infrastructure, content delivery, website UX, demonstrations, presentations, and emerging technology integration.
• Created a state-of-the-art hosting and development environment, integrating new technologies and upgrading existing infrastructure components to current systems.
• Built and set up Windows servers to provide business functionality and eliminate single point failures from interfering with business operations.
• Planned and implemented a transition path from NT to Windows 2000 platform and administered VPN functionality for remote maintenance, development, and problem resolution to reduce reaction time needed to address issues.
• Administered IIS for setup, traffic analysis, and load balancing, configured DNS for network solutions registered servers to provide website and email hosting availability, and integrated POP/Exchange capabilities for communication services for internal users and customers.
• Provided offsite support for various client network sites and data center, and offered sales technical support and consulting for appropriate technology path and implementations for prospective clients.
• Developed support and testing environments and created standards policies to ensure browser compatibility.
• Set up ColdFusion server and integrated SSL encryption to secure Aftermarket product website, and integrated Macromedia Flash-based content with ColdFusion data to provide marketing tools for sales staff.
• Conducted graphic design and development for weekly flyer ads distributed through website and printed media.

• Served as a crew chief and door gunner on a CH46E helicopter during the Gulf War, where our squadron was the longest serving squadron.
• Demonstrated exceptional teamwork and communication skills in a high-pressure environment, ensuring the safety and success of mission-critical operations.
• Maintained and repaired complex aviation systems, demonstrating attention to detail and a strong work ethic.
• Honorable discharge in 1994.